Frequently Asked Questions

  • The Dental Card Services Alliance is free of charge to members. We simply ask that you support the alliance in our marketing efforts as we look to expand the solutions we provide to further deliver value to our membership.

  • Yes. This is a mandatory compliance program instituted by Visa® and MasterCard® which requires all merchants who store, process or transmit cardholder data to adhere to certain data security standards. The Cardholder Information Security Program (CISP) and Site Data Protection Program (SDP) were the basis for PCI. PCI is supported by all major card brands in the industry. Each card brand continues to maintain its own compliance program and has the right to demand additional requirements and may assess fines for non-compliance.

  • If you do not comply with the PCI standards, you could face fines ranging from $2,000 to $500,000 per incident for each affected card type. You are liable for data compromises that occur at your place of business as well as any subsequent fraud transactions that occur at any other merchants’ location(s) where the subject compromised cards are used.

  • In many cases you can continue to use your existing equipment once one of our providers take over your credit card processing. However, old and outdated equipment may no longer be compatible with current standards and thus may not be capable of handling the latest types of transactions including electronic check guarantee and conversion. In addition, if you choose to accept pin-based debit transactions you will require a new pin-bad. As part of our free analysis, we will include an equipment evaluation so you know exactly what the costs are, if any, to achieve and/or maintain PCI Compliance and convert.

  • Our providers get your funds to you in the quickest possible time- usually one to two business days, or 24 to 48 hours.

  • At Dental Card Services, we really do mean what we say about our relationship being a partnership and alliance for the benefits of our members. So, we encourage you to call us immediately if you ever experience a problem or have a question. In addition, all of our providers have free 24/7 customer support. A live human being is always available, every hour of the day, every day of the year.

  • Yes! You will receive a guide with your terminal that will explain everything you need to know. In addition, when your terminal is delivered we (or one of our providers) will call to walk you through the set-up process. We have a support staff here to assist you with any questions you may have during our regular business hours and technical support can be reached 24/7.

  • Prior to switching service providers you will want to closely read your existing contract. Early Termination Fees / Cancellation Fees is one of the ways providers charge for switching service. These fees, if stipulated as liquidated damages, can range from $200 to over $20,000. These fees show you the confidence your provider has in providing service and pricing that will make you a loyal customer. In fact, the higher the cancellation fee, the greater the chance that your account will be sold off and the higher the likelihood you have unfavorable pricing. Please note that some providers do not cap these fees, instead they have terms such as: “an amount equal to the fees that the Processor would have received during the months remaining in the term of the Agreement based upon the representations contained in your application and the pricing you agreed to” or “your average fee paid for the last 6 months multiplied by the number of months remaining in the term of this Agreement”. If you have language like this in your contract, then you definitely have an off-market contract and will want to manage your contract carefully to make sure you do not trigger these clauses.

  • Typical card services agreements remain in full force and effect for an initial term of three (3) years. Typically, these agreements automatically renew for one (1) year periods on the same terms and conditions unless Merchant provides written notice of termination in advance. Providers typically require 60 or 90-day notice. It has been our experience, that some providers do not return calls close to renewal periods in the hopes that you will not send in written notice in time.

  • Merchants are responsible for notifying their existing provider that they are switching and canceling service in accordance with their existing contracts. Merchants will want to thoroughly understand their obligations under their existing contract (please see What are Early Termination Fees / Cancellation Fees? and What are Contract Terms?). The Dental Card Services Alliance is not able to notify your providers that you are switching. Please note that the Dental Card Services Alliance recommends that you do not effectively cancel your service prior to being approved and up and running for new service. We strongly recommend that you provide notice in accordance with your existing contract and that you allow for a short period for any unforeseen delays.

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