Dr. M. – Family Dentist

September 21st, 2010 by admin

Dental Card Services presented me my savings analysis and I was happy to see annual savings in excess of $3,500 a year by switching merchant processors.  Prior to switching, they guys at DCSA suggested I contact my existing provider to determine my early termination penalty.  Despite repeated calls, I never could get a return call.  I finally found a copy of our contract and saw that the processor had put in an $2,500 early termination penalty.  I was stuck until  the contract ended.  I tried to provide notice per the contract that we were going to switch, but they once again refused to return my calls.  They waited until the notice period expired, then called me back.  Suffice it to say, thanks to Dental Card Services I had my attempts to contact them well documented.  As such, they released me from any renewal obligations….but I did have to wait three months for my contract to expire.  The Alliance went above and beyond in helping through this process.

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