S. – Office Manager

September 21st, 2010 by admin

As with any provider, you always hear about their great customer service.  Typically, once the contract is signed you can never find them.  Not Dental Card Services.  Not only do their processors actually answer the phones but so do they.  We had a small issue where our patient’s own banks were not properly displaying our information on their statements.  We were getting charge-backs when our patients got their statement because they didn’t recognize our name on the statement.   As a result, DCSA and the processor got involved and not only were able to get us a refund for the fees but were able to make operational suggestions that helped address the situation.  Quite refreshing to see a company go to bat when the issue was not even their. Thanks again for going above and beyond!

  • Posted in
  • Comments Off on S. – Office Manager